Delivery Information

Cigars, cigarettes and tobacco are only available to persons aged 18 years or over if a resident in the UK. Customers outside of the UK must comply with the age requirements of their home country with regard to the purchase of tobacco. This also applies to the sale of knives where you must be 18 years or over.

All prices are inclusive of Value Added Tax at the current rate of 20%.

All goods are subject to availability.

We dispatch goods to the billing address of the card holder unless stated otherwise and will require signature upon receipt.

Goods ordered may be subject to the customer fees and import duties of the country to which you have your goods shipped. The customer or receiver of the goods will be liable for any such fees. 'Love 2 Smoke' is not liable for these fees, nor will they accept returns as a result of these fees.

All other conditions of sale apply. If you have any questions or comments about our conditions of sale, you should e-mail us at info@love2smoke.co.uk.

We reserve the right to alter the price or specification of goods supplied by us at any time without prior notice.

All goods are sold subject to the prices prevailing at the time of purchase. In the event that either the chosen product is unavailable or the price has changed you will be informed before your order is shipped.

 

Postage & Packaging

The following charges will apply for postage in the UK, Europe, U.S.A & Rest of the World:

UK -Royal Mail First Class Recorded = £3.50

UK - Royal Mail Special Delivery (Next Working Day) = £7.50

Please note orders received after 3pm will not be processed until the next working day.

EU P&P = £11.50

USA P&P = £17.50

ROW P&P = £24.50

 

Delivery

We hope to dispatch your order immediately. All goods are generally delivered by Royal Mail 'Signed For' or 'Special Delivery' in the UK. For delivery to be guaranteed by next working day, orders must be placed before 3pm (Mon-Fri). Orders for the UK should be received within 3-5 working days. Orders for the EU should be received within 7-10 working days and international orders are generally received within 28 days. In the event that an item is out of stock, delivery times may take longer, if this is the case we will notify you by email or your preferred method of contact.

 

Customs & Excise

Each country has its own laws regarding the import/use of tobacco products manufactured or not and we strongly recommend that you contact your local authority for a complete and official copy of the rules. Everyone dealing with tobacco should know that strict laws exist and should be followed. We leave the interpretation of the laws to the customer and we will not be held responsible for any offences. US Customers Ordering Cuban Cigars is in direct violation of your Federal Laws (Trading with the Enemies Act). You risk confiscation of your purchases, fines and jail if you are caught. Whilst we take the utmost care in the packaging and delivery of your cigars we accept no responsibility for either their loss or confiscation by US Customs. According to US Law you must be 18 years old to buy tobacco products.

 

Returns & Guarantees

We only stock items from the most reputable sources, and the authenticity of every brand and/or manufacturer is guaranteed. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. However, if an item that you have ordered is not as it was described on the site or wish to cancel the order*, this can be done within 7 working days which begins the day after receipt of the goods. Goods must be returned unopened and undamaged at the customer's expense and a refund, less the original shipping costs will be issued within 30 days of goods return.

When returning goods to us please contact us at info@love2smoke.co.uk for full instructions, any item returned without consent from ourselves will not be accepted.

We reserve the right to claim costs incurred to us from transaction processes i.e. bank authorisation charges.

If for any reason you are not happy with your purchase in most cases 'Love 2 Smoke' will be happy to offer a suitable exchange or a refund within 7 days of receiving your purchase. Please note where an item is not faulty original postage charges will not be refunded.

If an item is delivered to you in a damaged condition, for insurance purposes, you must inform us within 24 hours, whereupon we will immediately make arrangements for the full refund, exchange or replacement of the damaged item. 'Love 2 Smoke' reserves the right to refuse a refund including postage if the item is deemed not to be faulty.

*Please note before ordering, the following products/brands are not eligible for refunds except in exceptional circumstances; Cigars, Tobacco, Dunhill & S.T.Dupont Products and Cigarette holders.

Phone calls will be answered during office hours (10:00 to 18:30, Mon to Fri UK Time).

 

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